Terms & Conditions
Terms and Conditions
Use of Services Conditioned on Acceptance of these Terms and Conditions
Your access, use of the Services and any content made available through the Services constitutes your agreement to these Terms.
InstaTravels makes every effort to ensure the accuracy of information provided on this Web site. InstaTravels sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form. After you have completed your booking on the web site, you will promptly receive an invoice from InstaTravels and InstaTravels will send you your travel documents.
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter this agreement and to use this Web site in accordance with all terms and conditions herein. You also confirm that all information supplied by you, members of your family and/or fellow travelers is true and accurate.
InstaTravels reserves the right to modify or terminate the Services from time to time, for any reason, and without notice, without liability to you, any other user or any third party. InstaTravels reserves the right to change these Terms in the future and asks that you review these Terms from time to time so that you will be aware of any changes.
A copy of the current Terms will be readily accessible at our web site at https://www.instatravels.com. Your continued use of the Services following any change will be subject to the Terms in effect at the time of your use. InstaTravels can only modify these Terms in a written document signed or otherwise accepted by you and by us.
It is your responsibility to enquire on, and obtain, all required travel documents. InstaTravels is not liable for all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit www.voyage.gc.ca . If you have questions regarding required travel documents, please contact at 403-764-2500 or 1-833-764-2500 or Ticketing@InstaTravels.com.
You may choose to create an account with https://www.instatravels.com and provide certain data. In consideration of InstaTravels permitting you to use the site, in providing such data, you represent and warrant that the information about yourself is true, accurate, current and complete. You are responsible for maintaining the confidentiality of the password and user ID of your account, and are fully responsible for all activities that occur under your password or user ID. Your account is for your own use only. You may not permit others to use your passwords. You agree to
- immediately notify InstaTravels of any unauthorized use of your password or account or any other breach of security, and
- ensure that you exit from your account at the end of each session. InstaTravels cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.
In case the purchase of the air ticket(s) by you is refused or denied for any reason, and in case you have already purchased an insurance policy prior to such refusal or denial, any amount paid by you for purchasing such policy or any amount to be recovered by you on such policy will not be refunded or paid to you by InstaTravels.
Flight Reconfirmation at least 72 hrs. before departure
It is your responsibility to check your flight status at least 72 hrs. before your flight departure. Please contact our office during our regular business hours for any schedule change in your flights. You may contact us directly in case of urgent schedule changes.
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use or Purchase the Products or Services available on the Site.
Flight rules and restrictions
Tickets are non-refundable and no changes are allowed. Tickets are non-transferable and name changes are not allowed. Please read important information regarding airline liability limitations.
Airline tickets Discount
InstaTravels honors the discounted price quoted to our customers. In some cases, Airlines full fare is charged, we will refund the discounted amount either on your credit card within 72 hrs. or will send you the email transfer within 24 hours.
Important Visa information
Please find below very important Visa information before you finalize your travel purchase. We recommend you must check this information before buying your airline tickets. Please note that you may be denied boarding by the Airline if you don’t have valid visa for the destination country or transit country if applicable.
- If you are traveling via any USA airport, you must be either Canadian Citizen or must hold a valid US visa.
- If you are transiting via Europe, you cannot have 2 Transit points in Europe unless you are a Canadian citizen or have valid Schengen Visa.
- If you are transiting via Saudia and transit hours are more than 8 hours, you need Transit visa.
- Please check Transit visa or destination country’s visa requirements by checking IATA link check visa requirements.
- Your name also should be exactly as per passport. Names changes are not allowed by Airline. Airline may deny you boarding if your name on the passport does not match with name on your airline ticket.
When personal information is shared outside of InstaTravels, Travel agents and our online booking software share information with airlines, Airline Consolidators as well as merchant payment processors. Our Travel and Airline partners only use client information such as traveler names, dates of birth, Gender, and secured credit card information, etc. for the purposes of issuing tickets, processing payments, fraud verification, and to enforce security protocols. Airlines need all this personal information to issue tickets as per IATA security guidelines. We also ensure that we don’t sell client personal information to any 3rd party.
Additional Copyright Notices
Much of the Content is owned by third parties. These materials are subject to the additional terms below, which are incorporated into, and made a part of the Terms. If there is a conflict between the Additional Copyright Notices and the remainder of these Terms, the Additional Copyright Notice supersede any provision of these Terms with respect to the Content to which it pertains.
Credit Card Reservations
The submission of your Credit Card number for deposits and/or final payment indicates your acceptance of our booking terms and conditions, whether you have signed the appropriate draft. The credit card used must belong to one of the passengers in the reservation. Third party Credit Cards will not be accepted. Billing address must be provided.
The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable particularly in your situation. Further, information provided regarding the service, products, etc. have been provided to us by the vendors. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site or obtained from a linked site. You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Purchase. If you have not received a confirmation of your purchase via e-mail within that period, please contact our customer service at 403-764-2500 or 1-833-764-2500 or by email at http://Ticketing@InstaTravels.com
In this document, terms that commence with a capital letter are defined in this Section or in the preamble.
- “Travel Agency” – InstaTravels
- “Content” means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Site. “Content” also includes Marks and Products and Services. The terms “Site”, “Marks”, “Content” and “Products and Services” do not include the sites, marks, content, products or services that are provided by third parties, and that are available through a link from the Site.
- “Products Services” means the airline travel, hotel accommodation, car rental, ground transportation, tours, travel insurance or any other items available or that may be made available through the Site.
- “Provider” means InstaTravels Travel’s licensors, suppliers, information providers and service providers.
- “Purchase” means to book, reserve or purchase.
- “Mark” means trademark, trade name, service mark, trade dress, logo, custom graphics or icon.
- “Site” means the https://www.instatravels.com website
Disclaimer of Warranties and Limitation of Liability
Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.
We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Website.
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.
We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.
To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, electronic mail, or instant messaging.
Exclusion of Warranty
InstaTravels and third-party providers and distributors do not warrant the accuracy, merchantability, fitness or completeness for a purpose of any of the content or data found in this site.
The Travel Agency may charge a fee for the service it provides when you purchase, book or reserve travel services, or accommodations through the website. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.
Your acceptance of these Terms and your use of the Site do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these Terms. If we fail to act with respect to your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced fully permitted by applicable law and the other Terms will remain valid and enforceable. The headings in these Terms are for your convenience and reference; they do not limit or affect these Terms. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our site, and replaces any prior understandings or agreements (whether oral or written) regarding your use of our site.
InstaTravels may, at its absolute discretion, immediately terminate any agreement with you under these Terms at any time upon notice to you and/or, if you have a log-in account, by cancelling your membership and your access to your account. InstaTravels may suspend your use of InstaTravels Services and/or InstaTravels Platforms without notice at any time, without incurring any liability to you whatsoever.
Links to Third-Party Websites (Outbound Links)
InstaTravels.com may contain links to websites operated by parties other than InstaTravels. Such hyperlinks are provided to you for your convenience only. These third-party websites are wholly independent from InstaTravels.com. When you click on one of these links, you are leaving our site and entering another site. InstaTravels does not control these third-party websites and is not responsible for their content or their policies and terms and conditions. Provision of links to these third-party websites does not constitute an endorsement by InstaTravels of the material on these websites and any association with them. If you visit any of these third-party websites, you are requested to review their respective terms and conditions of use as well as their policies on privacy and security because these terms will apply to your visit to these other sites.
We welcome links from a third party site to the home page of our Site, through a plain text link, provided that (a) you give the Travel Agency prior written notice of such link by contacting the Travel Agency’s Customer Service, to request the Travel Agency’s permission to establish the link; (b) you discontinue providing a link to our Site if so requested by the Travel Agency; (c) you do not imply in any fashion that the Travel Agency is endorsing any of your products or service or is affiliated with you, (d) you do not present the Travel Agency in a false light, or provide misleading or false information about the Travel Agency, or its Site or Services, (e) you do not remove or obscure the copyright notices, or other notices on this Site; (f) you do not use any Mark of the Travel Agency; and (g) you do not replicate, frame or mirror the content of the Site. We reserve the right to require you to remove links to the Site, in our sole discretion. Linking to any page of the Site other than to the homepage is strictly prohibited in the absence of a separate linking agreement with the Travel Agency.
The Travel Agency grants you a limited, personal, non-transferable, non-sub-licensable, revocable license to access and use the Site only as expressly permitted in these Terms. Except for this limited license, we do not grant you any other rights or license with respect to this Site; any rights or license not expressly granted herein are reserved. Unless we have granted you permission in advance and in writing, you may use the Site only for your personal, non-commercial use, and not to provide services to a third party.
The paragraph titles used in this document are for reading facilitation, only, and have no bearing in the meaning of the terms and conditions themselves. The order presented is arbitrary and does dot assign more weigh or priority to one paragraph over another. The entirety of the text shall be construed to represent all the terms and conditions for the use of the site including other terms and conditions included in the site that may be more specific, limiting or restricted than these terms and conditions.
Limitation of Liability
Subject to applicable law, use of this Site and its Content is at your sole risk. Services and Products made available on this Site are subject to conditions imposed by the Providers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations. Providers who furnish products or services through this Site are independent contractors, and not agents or employees of the Travel Agency.
In no event will the travel agency or its providers be liable to any party for any direct, indirect, special or other consequential damages for any use of this site, any hyper linked web site, the acts or omissions of providers who furnish products or services through this site, or the products or services offered by providers through this site, including, without limitation, whether based in contract, tort, negligence, strict liability or otherwise, that arises out of or is in any way connected with
- any use of, browsing or downloading of any part of our site or content,
- any failure or delay (including without limitation the use of or inability to use any component of this site for reservations or ticketing), or
- the performance or non-performance by us or any provider, or
- any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, even if the travel agency and the provider(s) have been advised of the possibility of damages to such parties or any other party.
If, despite the limitation above, the Travel Agency or a Provider is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitation above, then the Travel Agency and the Providers’ liability will in no event exceed, in total, the sum of US$250.00. Some states/provinces/territories do not allow the limitation of liability, so the limitations above may not apply to you. In no event shall instatravels or third party distributors or providers be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which
- arises out of or is in any way connected with any use of this site or content found herein,
- any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations request, information inquiries or any other content obtained through this site), or
- the performance or nonperformance of instatravels or third party distributors or providers, even if such party has been advised of the possibility of such damages by other party.
Some states/provinces/territories do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages so the above exclusion may not apply to you. If, notwithstanding the foregoing, instatravels Travel. Or any third-party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, instatravels Travel. And third-party provider and distributor’s liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to instatravels and without any liability whatsoever, instatravels at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.
No Copy, Distribution, or Sale
You may not copy, reproduce, upload, post, display, republish, distribute, transmit, any part of the Content in any form whatsoever; use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site; modify, translate into any language or computer language, or create derivative works from, any Content or any part of this Site; reverse engineer any part of this Site; or sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties. Unless otherwise provided within these Terms, or unless specific applicable law requires the Travel Agency to allow you to do so, you may not do any of the following without the prior written consent of the Travel Agency:
Use any robot, spider, other automatic device, or manual process to monitor Content; use the Site other than to make legitimate reservations or purchases; use the Site to make any false, fraudulent or speculative reservation, or any reservation in anticipation of demand; imply in any fashion that the Travel Agency is endorsing your products or services; place false or misleading information on the Site, post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms; use or access the Site in any way that, in our reasonable judgment, adversely affects the performance or function of the Site, or any other computer systems or networks used by the Travel Agency, other Site users or members; upload or transmit to the Site or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of our Site, or appropriate the Site or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party; use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on our equipment; or disguise the origin of the information transmitted through the Site.
This site, and each of its modules, is the property of InstaTravels Travel. and/or its various affiliated and third-party providers and distributors. Third party providers and other leisure travel information providers own some of the content that is found on this site. None of the content or data that is found on this site may be reproduced, sold, transferred, or modified without the express written permission of InstaTravels Travel. and/or its third-party providers and distributors.
This Site is the sole and exclusive property of the Travel Agency or its licensors. The Travel Agency and its licensors retain all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in the Site. The Site is protected by copyright, trademark, patent, trade secrets, unfair competition, and other laws of worldwide, through the application of local laws or international treaties. Any unauthorized
InstaTravels makes every effort to ensure that the prices on the website are accurate, however errors do occur and we reserve the right to refuse to accept and/or the right to cancel and refund any booking purchased at any price published in error.
Online Price Booking
The conditions herein and the conditions as mentioned in the online reservation section apply to all bookings. If more than one set of conditions apply to the same trip, then the most restrictive conditions of both sets apply to the entire journey. Currently, package tours reservations can only be made via email. For request by email, InstaTravels Travel. shall (upon receipt of your request) make the appropriate reservations and advise you of the confirmation via email or by phone. If availability is confirmed as per your original request, then the credit card provided will be charged accordingly. However, if not confirmed and alternative bookings have been made, you shall have 24 hours to approve and accept the new reservations, failing which the reservation shall automatically be canceled and no charges shall be made to your credit card.
Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at websites of the Canadian Government or US State Department, Transportation Security Agency, Treasury Department, Department of Transportation, the FAA and the Customs & Immigration Service. Requirements for entry and/or stay in foreign countries may be restricted depending on your citizenship. Please consult the Embassy or Consulate of the country visit prior to your trip. The Travel Agency does not represent or warrant that travel to international point is advisable or without risk and will not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such.
Privacy and Security
Please note that InstaTravels collects and archives your IP address to use and disclose for identification and legal purposes in the event of unauthorized use or misuse of a credit card or credit card fraud related to an online booking.
You agree to defend and indemnify the Travel Agency and any Provider, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, more than the liability described above, in any action filed or commenced by any third party against the Travel Agency because of
- your breach of these Terms or the documents made part of these Terms by reference
- your violation of any law or the rights of a third party or
- your use of our Site.
Reservations, Bookings and Purchases
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal. A supplier that is an air carrier is required to make available to the public the terms of its contract of carriage, and we make available the fare rules for all air carrier tickets before purchase.
The circumvention of an air carrier’s rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the tickets, denied boarding, revocation of frequent flier miles and other benefits, additional charges to the purchaser’s credit card, additional charges collected at the airport, or future invoicing.
You are responsible for ensuring that your purchases abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including terms and conditions of purchase set forth in an air carrier’s fare rules or contract of carriage. Neither the Travel Agency nor the FAA, nor any provider of air traffic data makes any promises or guarantees as to the accuracy, completeness, or adequacy of any delay or other air traffic management information on this site, and the Travel Agency and the FAA expressly disclaims liability for any errors and omissions.
Ticket Pricing and Availability
All air tickets prices are subject to availability and change as determined by their respective airlines. Prices may change frequently and InstaTravels is not responsible for price fluctuations that may occur prior to completion of the booking process. By purchasing air tickets using the Site you agree to review the final price listed during the booking process at the time of payment. You agree that prices listed on third party websites or on other pages of the Site may not reflect the final booking price.
This Web Site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Web Site.
Reservations are subject to space availability in the appropriate class, at the time of booking.
These Terms govern your use of all Content, Products or Services available through the Site. You agree to be bound by these Terms, and to use the Site in strict compliance with all applicable laws, rulings and regulations, and in a manner, that does not negatively reflect on the goodwill or reputation of the Travel Agency and its Providers.
You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.
We will use reasonable efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available always. We assume no liability or responsibility for any delay, interruption, or downtime.
Primal Terms and Conditions
These Terms supersede any prior the Travel Agency Terms and Conditions relating to the use of the Site that were displayed on this Site before the date stated below. Unless specifically provided, they do not supersede the Additional Terms for carriage or other specific terms or conditions displayed elsewhere in this site.
InstaTravels, InstaTravels TOURS, InstaTravels TRAVEL and all other Marks that appear, are displayed, or used on the Site are registered or common law trademarks or service marks of InstaTravels Travel and its Providers. These Marks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from the Travel Agency or the relevant Provider, except as an integral party of any authorized copy of the Content.
You may preserve these Terms in written form by printing them for your records, and you waive any other requirement that these Terms be evidenced by a written document.
If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by the Travel Agency, you may contact our Customer Service department as indicated below.
4813 Westwinds Dr NE, Suite 202,
Calgary, AB, Canada, T3J 4L4